Two Factor Authentication (2FA) with SMS
Step 1. Login as usual using your username and password
Step 2. Two factor authentication screen
Enter the code sent to you by SMS (e.g P6H9DU) and click Submit
- If you do not have any mobile number saved against your profile, contact customer service.
- You have 3 attempts with the same code, after that, you will need to request another code using "Request another SMS PIN"
- You can only request 5 codes within an hour, after that you will need to wait until an hour has passed before retrying
- The code will expire if not used within 15 minutes
- If it do not receive an SMS or code supplied doesn't work, try clicking on "Request another SMS PIN" and you will be sent another message. If that doesn't work, contact customer service